F.A.Q

Shipping information

Depending on the item(s) you purchase on Lemotini.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

At the moment, we only ship to Denmark and Sweden. For international orders, please contact info@lemotini.com.

If you have any questions, please don’t hesitate to contact our Customer  Support Department by mail or by phone at +45 28490066 (Denmark).

Yes, you can see the updated status of your order in real time. To do this, find the track & trace number in the email sent to you when the order was shipped.

We ship Monday to Friday, excluding holidays. Any order placed after 16:00 will be processed the following business day.

For locations outside of Denmark, please add an additional 2-5 business day to expected delivery time.

Payment information

We gladly accept Visa, MasterCard and MobilePay. If your card has been issued outside Denmark, please note that your order may need additional verification before it can be processed.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Lemotini.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by provided email or mobile phone. Or at our contact page.

Lemotini.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please send us an email on info@lemotini.com

If you were to accidentally receive an item that you did not order, please send us an email on info@lemotini.com

Any unanswered questions?

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